Frequently Asked Questions (FAQs)
Where is your store located?
We are an online store based in New York, USA, with shipping locations in New York and Kingston, Jamaica, to efficiently serve our customers across the USA and internationally.
How long does shipping take for orders within the USA?
All USA orders are shipped from our New York location and are typically delivered within 3-5 business days.
30 Day Return Policy
Our Return & Exchange Commitment
At FITZ CLOTHING, your satisfaction is our priority. If youβre not completely happy with your purchase, weβre here to help you with returns and exchanges.
30-Day Return and Exchange Policy
You can return or exchange your items within 30 days from the date of purchase, provided that the items meet the following conditions:
The items must be in new and unused condition, just as you received them. Items must not be washed and should retain all original tags. Items must be free from wear, stains, odors, or any condition that would prevent them from being sold as new.
Non-Returnable Items: White items, underwear, swimwear (excluding bikini tops), hosiery, cosmetics, and accessories are considered final sale and cannot be returned or exchanged.